Quality Policies

Mittsverige Städ och skogstjänster AB (MSSE) strives to maintain a consistently high level of cleaning service, which is in conformance with contract, mandatory, health and environmental requirements.

The staff of Mittsverige Städ och skogstjänster AB will be aware of the need for good customer relationships to achieve customer satisfaction and we shall strive for a high level of staff satisfaction.

Quality Commitment
MSSE shall allocate adequate resources and facilities to ensure the purchase and use of quality product and service compliance with agreed specifications and also the comfort and safety of staff.

To ensure MSSE quality objectives are achieved and maintained, the company has adopted the following strategy:

(a) Implementation of a Quality Management System based on ISO 9001: 2000
(b) Monitoring of customer feedback to obtain a measure of the effectiveness of the quality policy.
(c) An outgoing evaluation of systems will be performed and the quality policy refined to achieve a consistent provision of Quality service that satisfies the customers changing requirements.
(d) Periodic review of contracts to ensure salaries are based on union rates and above.

Customer Perspective
MSSE regards communication with customers as critical to the effectiveness of the quality system.

Above all else, this organisation is committed throughout its operation to the production of the highest quality service.